Last Updated: October 5, 2023
1. Returns and Exchanges
At AlphaHeater.info, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy to ensure your shopping experience is worry-free.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items that cannot be returned include personalized or custom-made products, perishable goods, and downloadable software or digital products.
3. Initiating a Return
To initiate a return, please contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order.
Please provide your order number and a detailed explanation of the reason for the return. Our customer support team will guide you through the return process.
4. Refund Process
Once your return is received and inspected, we will notify you via email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.
5. Shipping Costs
Shipping costs for returning an item are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
If your return is approved due to a defect or error, we will provide a prepaid shipping label or arrange for the item to be picked up at our expense.
- We do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.
7. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us at:
Email: email@example.com Address: 3644 Brownsboro Rd, Louisville, Kentucky 40207, United States
8. Changes to this Return Policy
We may update this Return Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
Thank you for shopping with us, and we are dedicated to making your shopping experience a satisfying one at AlphaHeater.info.